Delta Auto Protect Extended Car Warranty Review (2021)

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Delta Auto Protect Warranty Review

In our opinion:

Delta Auto Protect doesn’t seem to be bringing in new customers, so you’ll have to look elsewhere for coverage.

Benefits:

Long coverage period

Can cover older vehicles

Disadvantage:

Pear not to attract new customers

Many customers report a slow and frustrating claims process

Not available in Alabama, California, Florida, Missouri, Texas, and Washington

Delta Auto Protect’s unique Price Match Guarantee once helped set Delta Auto Protect apart from extended warranty providers. However, the company appears to have stopped selling vehicle service contracts.

This article breaks down Delta Auto Protect’s past coverage offers, customer reviews, costs, and more. Read on to learn more about the company and find coverage alternatives from the industry best extended car warranty Providers. Click below to compare free, personalized offers from top warranty companies.

Delta Auto Protect Extended Warranty: What You Need To Know

Delta Auto Protect, a subsidiary of Omega Vehicle Services, LLC, has managed extended warranties since 2013. According to the company, Delta has Auto Protect Vehicle service contracts are available in 44 states excluding Alabama, California, Florida, Missouri, Texas, and Washington. However, it is stated on the provider’s website that no new customers are being acquired at the moment.

Delta Auto Protect Extended Warranty Coverage

Delta Auto Protect does not provide coverage details on its website. Current customers can access a customer portal, but the company does not appear to be selling any new contracts at the moment.

When we tried to contact Delta Auto Protect using the phone number provided on their website, we were put on hold and eventually disconnected. This was repeated after many attempts to contact the company over several weeks.

We were able to uncover information about Delta Auto Protect plans from previous customers. We have found that vehicle service contracts are available for vehicles up to 20 model years with up to 140,000 miles on the odometer. The lengths of cover varied, with the longest available term being up to eight years.

Delta Auto Protect had three plans available: Diamond, Diamond Plus, and Diamond Premier. Each plan promised to pay parts and labor to repair covered components after a mechanical failure. An overview of the components covered for each plan is shown in the following table:

The above table is not a complete listing of all covered items. If you are able to get in touch with Delta Auto Protect and wish to purchase coverage from the provider, read the contract details carefully before signing on the dotted line. This is a good practice regardless of which extended vehicle warranty provider you choose.

Exclusions

Delta Auto Protect contracts did not include coverage for components that were damaged due to improper maintenance, neglect, or an accident. Wear parts such as brake pads, wiper blades and shock absorbers have also been excluded from the cover.

Additional benefits

In addition to the component coverage listed above, Delta Auto Protect warranty plans also included the following benefits:

• 24 hour roadside assistance
• Towing reimbursement up to $ 120 per event
• Jump start reimbursement up to $ 40 per event
• Refund of fuel delivery up to $ 40 per event
• Reimbursement of lockout service up to $ 30 per event
• Rental car refunds of $ 65 per day for up to $ 260 per repair

Delta Auto Protect extended warranty costs

While we weren’t able to get a quote from Delta Auto Protect, we were able to find several customer reviews where the drivers noted what they paid for the coverage. One customer said they paid $ 1,380 for eight years or 125,000 miles of coverage. Others paid between $ 1,800 and $ 2,500 for contracts. These prices are in line with the industry average.

According to customers, Delta Auto Protect offered payment plans for 24 months. It also offered a price-match guarantee in which it promised to hit the price of a competitor plan as long as coverage was comparable. This guarantee is unique in the industry.

Delta Auto Protect Reviews

Delta Auto Protect does not have a good online rating profile. The company has an F rating from the Better Business Bureau (BBB). The BBB also issued the following warning regarding Delta Auto Protect:

BBB became aware that the company is asking customers to withdraw complaints submitted through BBB in order to resolve the complaints. BBB does not withdraw complaints under these circumstances.

In the past three years, over 1,000 complaints have been filed against Delta Auto Protect through the BBB website. This is a high number of complaints compared to other extended warranty providers.

Most of the customer complaints mentioned the filing of Delta Auto Protect claims. Even customers whose claims were ultimately proven were upset by the lengthy process. One customer reported that the company did not send praise to inspect his vehicle for two months after filing a lawsuit. Praise was only sent after the client’s attorney sent a letter threatening legal action.

Other customer reviews noted that the company was not answering calls when drivers tried to file claims or request a refund for canceled contracts.

How do Delta Auto Protect guarantees work?

Drivers who have purchased an extended warranty from Delta Auto Protect must ensure that their vehicles are serviced according to the factory recommended maintenance schedules. This will ensure that your warranty coverage remains in effect.

If you discover a mechanical failure, take your vehicle to a dealer or repair facility that is certified by the National Institute for Automotive Service Excellence (ASE)^®). Provide your policy information to your mechanic and have them contact Delta Auto Protect.

If the breakdown is covered, Delta Auto Protect will pay the repair facility as soon as you provide evidence of your claim. Note that the supplier may send their own praise to inspect the vehicle before approving a claim.

Previously, all Delta Auto Protect contracts could be transferred to a subsequent owner when you sold your vehicle. Contracts can also be canceled within 30 days for a full refund. However, you need to check with the provider to see if these guidelines still exist.

Final thoughts: Delta Auto Protect

If you are looking to purchase a contract with Delta Auto Protect, you may be out of luck at this point. The company is currently not taking calls regarding coverage details or offers.

Even if you could get a quote from Delta Auto Protect, we would be careful signing a contract. The company’s price match guarantee can cause the extended guarantee contracts to fail. However, customer reviews indicate a very poor damage process. Even customers whose claims were proven had to wait an unusually long time for the repair permit.

Our top tips for an extended warranty

Delta Auto Protect may have provided poor customer service, but not every extended vehicle warranty provider does. Two providers that we rate highly in terms of customer experience are Endurance and CARCHEX.

Endurance: 5.0 stars

Endurance has an A + BBB rating, which indicates strong business practices. Many customers seem satisfied with the company’s service Reviews of the endurance guarantee on Trustpilot are high. The company has a Trustpilot score of 4.1 out of 5.0 stars based on over 1,300 customer reviews.

In addition to its great reputation for customer service, one of the reasons we rate Endurance so highly is that its plans offer some of the most comprehensive benefits in the industry. These include standard benefits such as reimbursement of rental cars, roadside assistance and breaks in driving, as well as a one-year Endurance Elite membership that gives drivers the following benefits:

• $ 250 entertainment voucher
• Key rings and tire replacement
• Identity theft recovery services
• Member discounts at select retailers
• Access to a personal concierge service

Click below for a free, personalized endurance offer.

CARCHEX: 5.0 stars

CARCHEX is the only other provider that we rate with 5.0 out of 5.0 stars. CARCHEX offers first class customer service and a strong customer review profile. It’s accredited by the BBB, where it has an A + rating, and its Trustpilot score is 3.4 out of 5.0 based on over 1,400 reviews.

The provider offers five comprehensive coverage plans to choose from. Each contract includes services such as breakdown assistance, interruption of the journey and reimbursement of rental cars.

Click below to see how much a CARCHEX warranty would cost on your vehicle.